Book Appointment Now
Shipping & Delivery
1. General Shipping Information
NETSPHERE TECH LIMITED (“we,” “our,” or “us”) operates the online stormossgyre (www.mossgyre.com), specializing in women’s yoga wear and activewear. We are committed to providing a transparent and reliable shipping experience for our international customers. All orders are processed and shipped from our facility in Hong Kong.
Company Details:
- Company Name: NETSPHERE TECH LIMITED
- Registered Address: RM D, UNIT 2004, 20/F, WINGTUCK COMM CENTRE, 177-183 WINGLOK STREET, SHEUNG WAN, HONG KONG
- Contact Email: [email protected]
2. Order Processing Time
- Orders are typically processed and handed over to our shipping carriers within 2-3 business days (excluding weekends and public holidays) after payment confirmation.
- During peak seasons (such as holidays or major sales events), processing times may be extended by 1-2 business days. We will notify you if there are any significant delays.
3. Shipping Destinations
We currently ship to a wide range of international destinations. At checkout, you can enter your delivery address to see the specific shipping options and costs available for your location.
4. Shipping Methods, Costs & Delivery Times
Shipping costs and delivery times vary depending on the destination, shipping method selected, and product weight/dimensions. The following table outlines our primary shipping options and estimated delivery timelines. Please note that these are estimates and not guarantees.
| Shipping Method | Applicable Regions | Estimated Delivery Time (After Processing) | Shipping Cost |
|---|---|---|---|
| Standard Shipping | Most International Countries | 10 – 25 Business Days | Calculated at Checkout |
| Express Shipping (e.g., DHL, FedEx) | Most International Countries | 5 – 10 Business Days | Calculated at Checkout |
| Economy Shipping | Select Regions | 15 – 35 Business Days | Calculated at Checkout |
- Note: Shipping costs are calculated automatically at checkout based on your shipping address, the total weight of your items, and the selected shipping method.
- You will receive a shipping confirmation email with a tracking number once your order has been dispatched. This allows you to monitor your package’s journey.
5. Customs, Duties, and Import Taxes
- As an international customer, you are the importer of record for your order.
- Please be aware that cross-border shipments may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost paid to mossgyre.
- Customs policies vary widely by country. We recommend contacting your local customs office for more information before placing an order.
- While we accurately declare the value and description of shipped goods to comply with international shipping regulations, we have no control over these charges.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number on the carrier’s website to track the status and location of your delivery.
**7. What If My Order Is Delayed?
**
While we strive to meet all estimated delivery times, occasional delays may occur due to factors beyond our control, such as:
- Customs clearance procedures
- Weather conditions
- Carrier logistical issues
- Local holidays
If your order is significantly delayed beyond the estimated timeframe, please contact us at [email protected], and we will do our best to assist you by investigating with the shipping carrier.
8. Lost or Stolen Packages
- mossgyre is not responsible for packages that are lost or stolen after they have been marked as “delivered” by the shipping carrier. Please ensure your shipping address is correct and secure.
- If your tracking information indicates that your package was delivered but you have not received it, we recommend first checking with neighbors or your local post office. For express couriers, contact the local depot.
- If a package is lost in transit before being marked as delivered, we will initiate a trace investigation with the carrier and work towards a resolution for you.
9. Returns & Refunds (Related to Shipping)
- Please refer to our separate Return & Refund Policy for detailed information on how to return products.
- Please note: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
10. Policy Changes
We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about our shipping practices or your order’s delivery, please do not hesitate to contact our customer service team at [email protected]. We aim to respond to all inquiries within 2 business days.