Returns Policy

NETSPHERE TECH LIMITED (“we,” “our,” or “us”) operates the online store mossgyre (accessible at www.mossgyre.com). We specialize in women’s yoga wear and activewear and are committed to ensuring your satisfaction. Please read our Returns & Refunds Policy carefully to understand your rights and responsibilities when returning products.

Company Details:

  • Company Name: NETSPHERE TECH LIMITED
  • Registered Address: RM D, UNIT 2004, 20/F, WINGTUCK COMM CENTRE, 177-183 WINGLOK STREET, SHEUNG WAN, HONG KONG
  • Contact Email: [email protected]

1. Return Eligibility

  • Return Window: You have 30 days from the date of delivery to request a return for most items.
  • Condition of Items: To be eligible for a return, your item must be:
    • In its original condition: unworn, unwashed, and unused.
    • In the original packaging with all tags, labels, and hygiene seals (if applicable) attached.
    • Include all accessories, manuals, and free gifts that came with the order.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive defective or incorrect:

  • Intimate apparel (e.g., sports bras, leggings) with the hygiene tag removed or damaged.
  • Swimwear and undergarments.
  • Any item marked as “Final Sale” or “Non-returnable” on the product page.

3. How to Initiate a Return

  1. Submit a Request: Contact our customer service team at [email protected] within the 30-day return window. Provide your order number and reason for return.
  2. Wait for Approval: Our team will review your request and, if approved, provide you with a Return Authorization Number and instructions.
  3. Pack and Ship: Securely pack the item in its original packaging, include all components, and mail it to the address we provide. We recommend using a trackable and insured shipping service.

4. Return Shipping Costs & Fees

  • Changed Your Mind? If the return is due to a change of mind (e.g., size, style, or color), you are responsible for the return shipping costs.
  • Our Mistake? If you received a defective, damaged, or incorrect item, we will cover the return shipping costs. Please contact our customer service team to arrange this.
  • Restocking Fee: We do not charge a restocking fee for eligible returns. However, returns that do not meet the conditions outlined in Section 1 may be refused or subject to a partial refund.

5. International Returns & Customs

  • As an international customer, you are the importer of record and are responsible for any customs duties, import taxes, or brokerage fees associated with your return.
  • We cannot refund original shipping costs for international orders and are not responsible for return shipments that are lost, delayed, or seized by customs.

6. Refunds

  • Processing Time: After we receive and inspect your returned item, we will process your refund within 7 business days.
  • Refund Method: Refunds will be issued to your original payment method. Please allow 7-14 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Deductions: For returns not due to our error, the cost of original shipping and any gift-wrapping fees will not be refunded.

7. Exchanges

  • We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order on our website.
  • We recommend ensuring the desired item is in stock before initiating your return.

8. Damaged or Defective Items

If you receive a damaged or defective product, contact us at [email protected] within 7 days of delivery. Please provide your order number and clear photos or a video of the issue. We will arrange a free return and replacement or a full refund.

9. Policy Changes

We reserve the right to update this Returns & Refunds Policy at any time. Changes will be posted on this page with an updated “Last Revised” date.

10. Contact Us

For any questions about returning an item, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 2 business days.